Shipping policy

We provide flexible shipping methods to help you save freight or time.
We offer free shipping on orders over $500!

 

Order Handling

After orders are paid, it generally takes 3-5 working days (Affected by hot-sales season or public holidays, the processing time may be extended to 5-10 working days)for quality inspection, packaging, and then delivery to the logistics center for shipment.

 

Shipping Methods

In order to help customers obtain more cost-effective shipping services, christmatree provides customers in North America, Europe, and other countries and regions with flexible shipping methods, including DHL, UPS, FedEx, Air Cargo, Sea Cargo, DHL e-commerce, etc.

Before placing an order, you will see all available shipping methods, the corresponding shipping time, and the freight for each shipping method. Generally, faster shipping time corresponds to a higher freight rate, you can choose it according to your needs.

  • DHL, UPS, FedEx, Air Cargo, and Sea Cargo do not support shipping addresses with "P.O.BOX" or "BOX". If you choose the above shipping method, please be sure to fill in the accurate shipping address.

 

Shipping Time

Each shipping method corresponds to a different shipping time, and the logistics company will deliver the package within the time agreed upon by the current shipping method.

  • In case of irresistible factors (bad weather, shipping congestion, special festivals, etc.) the shipping time may be postponed correspondingly.This should not be your reason for after-sales or disputes about the order.
  • During major holidays such as Christmas, order processing and delivery time will be forced to be extended accordingly. In order not to affect your sales, it is recommended that you arrange your purchase plan in advance.

Though we do not expect this to happen, if there is any significant delay with your order, we will contact you immediately. We will keep in contact with you from the time you place your order until you receive your delivery. for details, contact us via online chat or email.

 

Package Tracking

We provide complete and timely logistics information tracking for all orders in christmatree.

You can track the orders on the App or Website.

  • Only the packages that have been packaged and sent to logistics companies can be tracked with logistics information.
  • App: You can find it following the steps: "Account"-> "Orders" -> Your order -> Your packages ->Tracking
  • PC: Login in Account -> "Order History" ->Your order -> Your packages ->Tracking